Privacy Commitment

A meaningful relationship between a casino and its players starts with trust. Hellspin Casino is grateful for the trust our players have given us over the years and we wish to continue our partnership in the future. For that reason, Hellspin Casino deems it necessary to inform all of our players about the policies around using your personal information on our site. This privacy Commitment outlines the measures we employ to collect, protect and use your information. Please review this policy meticulously before signing up, to avoid making rash decisions and ensure your choice to share information with us is well-informed.

Information we gather

Hellspin Casino, while offering an excellent level of service, advocates for user data safety as well. Below you will find all of the information about the data we gather, while you are interacting with our website. We hope this information will be indicative of our dedication and will uphold your trust.

Personal Data

Personal data is a sensitive subject and we take handling your data very seriously.

Details for account setup. When first setting up your account on our website, we will request several personal details. The details in question include your full name, contact preferences, and other pertinent information ensuring seamless communication. We do not handle financial transactions and do not interact with your financial details.
Personal Voluntary contribution. We may ask our users to participate in questionnaires via email and live chat, to collect your feedback on the work of our website. We value your input as it helps us grow and change, but you are free to decline.
Personal device data. We collect device-specific data like IP address, device ID and geolocation to enhance our performance and provide better-tailored services.

We understand the importance and delicate nature of the information in question and we ensure that your information stays secure with us.

Non-Personal Data

Other information, that doesn’t point to your identity, that we collect is:

Pattern of Use. We collect information about the way you navigate our platform, like your preferred browser, language settings, referrals and the time of your visits.
User Activity. User activity highlights your interactions with our platform, which helps us to better our services and ensures continuous growth of the company and website.

Information like this can only be used to better our platform and create a tailor-made experience for you.

Purpose of Your Information

Every piece of information that Hellspin Casino collects holds a special and valuable role. We use your Data according to the principles laid out in our Privacy Commitment. The information is used for various functions:

Creating an optimized, tailor-made experience.
Maintaining your account.
Refining our services through monitoring of user interactions.
Keeping the communication flow between players and the casino management, keeping you informed about any updates.
Identifying and removing suspicious and illegal behavior.
Making sure Hellspin operates in accordance with local laws.
Monitoring any anomalies in the work of our website.

The information that you generously share with us will be used to improve our services and make your own experience with Hellspin better.

Data Retention Period

If the user wants to, their information can be changed or discarded when requested. You can make requests to make any changes through our email. Keep in mind that we cannot remove or change any of the monetary transactions data.